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Warranty
Redtail Optix Warranty Information:
  1. Limited Lifetime Warranty: Redtail Optix eyewear is backed by a Limited Lifetime Warranty, covering against any material and workmanship defects. This means that we stand by the quality of our products. If a pair of Redtail Optix is found to be defective, we will repair or replace it at our discretion.
  2. Dockside Series Warranty: Specifically for the Redtail Optix Dockside Series, we offer a one-year limited warranty against any material and workmanship defects. We are committed to ensuring your satisfaction with this product.
Exclusions:
  1. Please note that this warranty does not cover damage caused by improper or unreasonable use. We encourage responsible usage of our eyewear products.
  2. The Limited Lifetime Warranty does not apply to normal wear and tear. It also does not cover damage resulting from exposure to saltwater. This includes, but is not limited to, lens scratching or accidental frame breakage.
Warranty Claim Process:
  1. To initiate a warranty claim, you must provide a Return Authorization # (RA#). Please follow the process below to obtain an RA#.
  2. Clearly print your return authorization number on the outside of the shipping box.
  3. Package your sunglasses in a way that will protect them from breakage. Redtail Optix is not responsible for damages that occur during shipping. It is also recommended to insure your package with the Shipping Company. Redtail Optix is not responsible for any lost or damaged merchandise during shipping.
  4. Please include a note with your sunglasses that includes the following information:
    • RMA#
    • Name
    • Contact Phone # and/ or email address
    • Return shipping address
    • Reason for return and/or type of replacement needed
  5. A Redtail Optix representative will contact you within 2 business days from the date your package is received to discuss your options and any pricing.
  6. At Redtail Optix, we are dedicated to delivering quality eyewear, and our warranties reflect our commitment to your satisfaction. Thank you for choosing Redtail Optix.

Please note that specific details such as the information required and the process for obtaining an RA# should be filled in based on your organization's specific requirements.